Legacy online bill pay

Most Frequently asked questions

Where do I pay if my statement is for a different UCHealth Facility or outside the above service date range?

Please go to My Health Connection to pay all statements that don't fit the above facility/service date combinations.

Is it safe to make payments online?

It is our number one priority to ensure your information is safe. We use a secure connection that prevents anyone else from gaining access to your information. We are validated PCI SSC certified and listed on the validated payment applications list on the PCI SSC Website. We have gone through rigorous security protocols and testing. Whenever you are paying your account online, you are using a secure connection which protects your information. Data you provide cannot be viewed. We do not share your information with anyone else.

Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it. You can do your part to protect your identity by ensuring you always log out of this system and close all browser windows – especially when using a public computer station.

What access do you have to my credit card information?

None. Your credit card is processed securely with SSL and PCI compliant encryption and immediately sent to the banking merchant. No card information is stored in the system after the transaction is processed. This insures full security of information both during and after the transaction.

When will my payment appear on my account?

Your payment may take up to 2-3 business days to be credited to your account. Your online statement will not be updated until your next statement date. We advise all customers to print their confirmation for their records or keep their receipt for payments made at the facilities.

Why didn't my insurance company pay?

If you provided insurance information at the time of service then you should have received a letter or explanation of benefits from your insurance carrier which outlines how your claim was processed and any patient responsibility. For any clarification on how your insurance carrier has processed your claim, you should contact them directly.