Understanding your health care bills


As part of our ongoing commitment to provide the best possible service to our patients, we want you to understand the billing process that occurs after your visit to the UCHealth.

If you have given us insurance information at the time of registration, we will send a claim to your insurance company. Once your insurance company pays its portion of the bill, you may receive an Explanation of Benefits (EOB). This explanation should describe how your insurance company processed the bill.

You will then receive a billing statement from the UCHealth. This statement will tell you the balance due after the insurance processes the claim in accordance to your insurance benefit plan. It will also include a summary of charges for the services you received.

Hospital sample statement


Front

Back


Physician sample statement


Front

Back


Various physicians that work within the UCHealth hospitals are considered to be hospital-based providers. This means that we are required to bill separately for facility and provider charges. As a result, you may receive 2 bills for the services you received.

Hospital billing could include:
•  Inpatient Room Charges
•  Operating Room Charges
•  Special Services (such as radiology or laboratory services ordered by your physician)
•  Pharmacy
•  Nursing Care
•  Meals


Physician billing could include:
•  Physicians services (Inpatient or outpatient hospital based services)
•  Laboratory
•  Anesthesia
•  Radiology
•  Ambulance
•  Pathology
•  Diagnostic Testing Interpretation
•  Specialty professional services


*** You also may receive statements for consultation charges if your primary care doctor or attending physician spoke with a specialist such as a radiologist or pathologist about your treatment or test results.

The UCHealth accepts the following types of payment:
•  Visa®
•  MasterCard®
•  American Express®
•  Discover Card®
•  Cash (at the cashier's office only)
•  Personal Check (via mail only)
•  Money Order


***Payments may be made online, by phone or mail. Please refer to your statement for more information.

Additional Options
If you would like to explore additional payment options, please visit our payment options or contact the number located on your statement.

What is my role in the billing process?

•  Contact us with any changes to your insurance information or demographics.
•  Sign all necessary patient agreements and/or release forms.
•  Immediately communicate with us if you have any questions regarding your billing or if you need to explore financial assistance options.

 

What payment options are available?

For your convenience, the hospital accepts a variety of payment alternatives, including online quick pay, pay by phone, Visa®, MasterCard®, American Express®, Discover®, personal checks, money orders, and cash (at the cashiers office only). Note: Please do not send cash through the mail. To protect you, cash will only be accepted in person at the cashier's office and you will be given a receipt.
 

How can I better understand my bill?

Healthcare charges can be complex and may include confusing clinical terminology. To simplify the information for you, we include an easy-to-understand summary of charges by category on all bills and statements. We provide an easy to read document on our website to help guide you through the bill. Please review the sample statements on the Understanding Your Health Care Bill resource page.

Does the UCHealth offer financial assistance?

UCHealth is committed to caring for our patients, regardless of their financial circumstances. We work hard to help address patient's financial responsibilities in a way that is sensitive and fair to their circumstances.

Per Colorado State Senate bill 12-134, uninsured patients who meet eligibility requirements are qualified to be screened for Financial Assistance. CICP (Colorado Indigent Care Program) and Medicaid recipients do not qualify for this program. If you are an uninsured patient and need assistance with your medical bill, please call our Customer Service Department.

To be considered for Financial Assistance:

The date of service and/or the last insurance payment date must be within 240 day from application date.
The patient must have already applied for and been denied by Medicaid and CICP.

University of Colorado Hospital

800-298-8682

Financial Assistance Policy

English    Spanish

Financial Assistance Application

English    Spanish


Poudre Valley Hospital
970-495-7250
Medical Center of the Rockies
970-624-1617
Financial Assistance Policy
Financial Assistance Application



Memorial Hospital

719-365-5242

Financial Assistance Policy

English    Spanish

Financial Assistance Application

English    Spanish


UCHealth Medical Group

970-392-4792

Financial Assistance Policy

English    Spanish

Financial Assistance Application

English    Spanish



How do I reach the business office if I have questions?

If you have questions and our website information was not helpful, you can contact us for further assistance.

Will I receive a bill?

You will receive a bill only after we have contacted your insurance company and received their payment based off your plan. The remaining balance owed will be calculated and billed to you directly.
 

How can I set-up a payment plan?

We allow our patients to apply for a payment plan with our financial office. All payment plans must be approved and, as each account is different, payment plans may not be allowed. Please contact us to apply for a payment plan.

When will my payment appear on my UCHealth account?

Your payment may take up to 3-5 business days to be credited to your account. We advise all customers to print their confirmation for their records or keep their receipt for payments made at the facilities. For more information please contact us.